Effective date: August 2026
1. Purpose
Haldimand Hoops respects the privacy of participants and families. This policy explains the personal information we may collect, why we use it, when we may disclose it, and the choices available to parents/guardians and participants.
2. Information We May Collect
- participant name, age/date of birth and program selection;
- parent/guardian names, email addresses, phone numbers and account information;
- emergency contacts and authorized pick-up persons;
- medical, allergy, injury, accommodation and emergency information relevant to safe participation;
- attendance, program participation, conduct and incident information;
- payment status and transaction records (payment card details may be handled directly by a third-party payment processor rather than stored by Haldimand Hoops);
- communications with Haldimand Hoops;
- photos or videos where appropriate for social media and advertising purposes.
3. Why We Use Information
- to register and manage participants and memberships;
- to schedule programs and communicate changes, reminders and important notices;
- to support participant safety, emergency response and authorized pickup;
- to process fees, maintain accounting records and administer cancellations or refunds;
- to manage attendance, conduct, incidents and insurance-related matters;
- to improve programs and respond to questions or complaints;
- to use approved photos/videos for program promotion where separate consent has been provided;
- to meet legal, regulatory, insurance, safeguarding or record-keeping obligations.
4. Consent and Choices
We seek consent appropriate to the nature of the information and the purpose for which it is collected. A parent/guardian may decline optional promotional photo/video consent without preventing a child from registering. Consent may be withdrawn for future optional uses, subject to legal, contractual, safety and record-retention requirements.
5. Children’s Information
Because Haldimand Hoops serves children, we generally collect registration and consent information from a parent or legal guardian. We limit collection of children’s information to what is reasonably needed to operate the program safely and effectively.
6. Sharing and Service Providers
We do not sell participant or family personal information. We may share information with service providers that support registration, communications, payment processing, website hosting, data storage, insurance, accounting or similar operational functions. We may also disclose information when required by law, for an emergency, to protect safety, or to investigate a serious incident.
Service providers are expected to use information only for authorized purposes and to apply appropriate safeguards. Some providers may process or store information outside Ontario or Canada, where it may be subject to the laws of that jurisdiction.
7. Safeguards
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. Access should be limited to people who need the information for legitimate Haldimand Hoops duties. No electronic system can be guaranteed completely secure.
8. Retention and Disposal
We retain personal information only as long as reasonably needed for program administration, safety, accounting, insurance, legal and record-keeping purposes. When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.
9. Access and Corrections
Parents/guardians may request access to, or correction of, personal information we hold about them or their child, subject to applicable legal limits. We may ask for information necessary to verify identity before responding.
10. Website and Online Services
Our website and registration platforms may use cookies, analytics or similar tools to operate the service, improve performance and understand site usage. Third-party platforms have their own privacy and security practices.
11. Privacy Questions or Requests
Privacy questions, access/correction requests or concerns may be directed to Haldimand Hoops:
Email: info@haldimandhoops.ca
Website: haldimandhoops.ca
12. Updates to this Policy
We may update this policy as our services, technology or legal obligations change. The current version will be posted on the Haldimand Hoops website with an updated effective date.
Parent/Guardian Privacy Acknowledgement
I acknowledge that I have been provided with access to the Haldimand Hoops Privacy Policy and understand how personal information may be collected, used and disclosed for program administration and safety.